Refund Policy

Last updated: May 7, 2026

We want you to be satisfied with our Services. This Refund Policy explains when and how refunds may be issued for purchases made from Skystride LLC ("Skystride"). All amounts are quoted and refunded in U.S. dollars (USD).

1. SaaS Subscriptions

14-day money-back guarantee. If you cancel a new monthly or annual SaaS subscription within 14 days of your initial purchase, you may request a full refund of the most recent payment by emailing [email protected].

Cancellations after the 14-day window. You may cancel your subscription at any time through your account settings or by contacting us. After the 14-day window, fees already paid are non-refundable, but you will retain access to the Service through the end of your current billing period and will not be charged for the next period.

Annual plans. Annual plans are eligible for the 14-day guarantee but are otherwise non-refundable for the remainder of the term.

Failed renewals. If a renewal payment fails, we will attempt to notify you and may suspend the subscription until payment is made or you cancel.

2. Custom Development Engagements

Refunds for custom software development, consulting, and other professional-services engagements are governed by the Statement of Work ("SOW") or written agreement signed for that engagement. In the absence of more specific terms in the SOW:

• Deposits are non-refundable once project work has commenced;
• Fees for milestones already delivered or accepted are non-refundable;
• Either party may terminate an engagement with written notice as set out in the SOW; you remain responsible for fees for work performed up to the termination date.

3. How to Request a Refund

To request a refund, email [email protected] with:

• The email address associated with your account or invoice;
• The order or invoice number;
• A brief description of the reason for the request.

We will respond within 5 business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

4. Chargebacks

If you believe there is a billing error or have any other billing concern, please contact us first so we can resolve it. Filing a chargeback without first reaching out may result in suspension of your account while the dispute is investigated.

5. Exceptions

We may decline a refund request if we determine, in our reasonable discretion, that the request is being made in bad faith, the account has violated our Terms of Service, or the request falls outside the timeframes described above.

6. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be posted on this page with the "Last updated" date.

7. Contact

For refund or billing questions, contact us at [email protected], or by mail:

Skystride LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States